Privacy Policy

Last updated: 8 August 2026 · Effective immediately

Gottify, a trading name of Vantage Apex Holdings ("we", "us"), builds and operates the software products listed at gottify.ca — including Gottify Receptionist, Night Desk, Claims Desk, Jobwright, and Townwell (the "Services"). This policy explains what we collect, why, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Plain-language summary: We collect only what we need to run the Services and respond to you. We don't sell your data. Our own servers are in Canada; the AI phone products route call audio and transcripts through named US providers, listed below. You can ask us what we hold and to delete it.

1. Information we collect

You give us: name, business name, email, phone, and anything you submit when you contact us, book a demo, or buy a product.
Service data: the information you enter into a product (e.g. work orders, asset records, leads). This is yours; we process it only to provide the Service.
Automatically: basic technical logs (IP, browser, timestamps) for security and reliability. We do not run third-party ad trackers.
Calls (Receptionist, Night Desk, and any AI phone line we run for you): the caller's phone number, a recording of the call, a written transcript, and a summary. Callers are told at the start of the call that they are speaking with an automated assistant and that the call is recorded.
Payments: processed by Stripe. We do not store full card numbers; Stripe does, under its own policy.

2. Why we use it

To provide, secure, and support the Services you use.
To respond to enquiries, demos, and orders.
To send service and account messages. Marketing email is sent only with consent and always includes an unsubscribe link, per Canada's Anti-Spam Legislation (CASL).
To meet legal and accounting obligations.

3. Where it lives, and who else processes it

Our own application servers and databases run on Canadian-controlled hardware in Alberta. We use the sub-processors below to deliver parts of the Services. Some of them operate outside Canada; where they do, we say so plainly rather than leaving it to a footnote.

Cloudflare ·website and app delivery, DNS, DDoS protection. Global network, including Canadian edge locations.
Stripe ·payment processing and card data. United States.
Vapi ·telephony and call orchestration for the AI phone products. United States.
Deepgram ·speech-to-text transcription of calls. United States.
OpenAI ·the language model that decides what the assistant says on a call. United States. Call content is sent under OpenAI's API terms, which exclude API data from model training.
ElevenLabs ·synthetic voice used to speak the assistant's replies. United States.
Resend ·transactional and notification email. United States.

If you run an AI phone line with us, call audio and transcripts are processed by the four voice providers above. Personal information handled by a US provider can, in principle, be reached by US legal process. If that is unacceptable for your business (say you are a public body with data-residency obligations), tell us before you sign; we will not pretend the constraint away.

We update this list when a provider changes. Ask us at [email protected] for the current version in writing before you buy.

4. Sharing

We do not sell personal information. We share it only with the sub-processors named above, or where required by law.

5. Retention

We keep personal information only as long as needed for the purpose collected or as required by law, then delete or anonymize it.

6. Your rights

You may ask what we hold about you, request a correction, or request deletion. Email [email protected] and we will respond within 30 days. You may also contact the Office of the Privacy Commissioner of Canada.

7. Security

We use access controls, encryption in transit, and Canadian-hosted storage. No system is perfectly secure; we notify affected users of any material breach as required by law.

8. Changes

We may update this policy; the "last updated" date will change. Material changes will be communicated to active customers.

9. Contact

Privacy questions: [email protected] · Vantage Apex Holdings, Edmonton, AB, Canada.